Current order processing time is 3-6 business days

FAQs

 

Gift Box Recycling Program

Ship your excellent condition gift boxes back and receive a coupon for use on your next purchase.

Not interested in a coupon? Email me at Rebecca_Steen@yahoo.com before mailing and I will cover the cost of the label!

Ship items back to:

RSAStudios

1030 N Mountain Ave #241

Ontario CA 91762

 

Returns

To return an item, please contact us within 24 hours using the contact form.

Returns must be sent back in original box, in a padded mailer, with tracking. To return an item for full credit, you must contact me within 24 hours of receiving product, and items must be shipped back within 3 business days. All items shipped back after 3 business days will have a restocking fee of 15%.

If you receive a damaged item, you may return for same item or shop credit only.

 

Cancellations

Orders can be cancelled within 12 hours without penalty. Orders cancelled more than 12 hours after payment will be penalized 15%.

 

Processing Time

All earrings are made to order. Processing time varies depending upon how busy I am. Current processing time can be found at the top of the main page.

 

Shipping Time

Once orders are handed over to USPS, UPS, or FedEx the package is no longer in our control. USPS typically takes 3-5 business days for First Class and 1-3 business days for Priority. You will receive tracking to the email given when order was placed. Please contact USPS for missing and lost packages using your tracking number.

 

Buying Handmade

Earring colors may vary according to your monitor settings. Due to the nature of working with leather, no two sets will be exactly the same. I hand cut each and every piece, meaning there may be small flaws. I do my best to present the greatest quality finished product.

 

Care

Hang or lay flat. Earrings may curl slightly while wearing, but will flatten back out. Always wear rubber earring backs to ensure that you do not lose an earring.
Metal naturally tarnishes, especially when in contact with leather. Earring hooks can be cleaned using a standard jewelry cleaning cloth.

 

Gift Wrapping and Packaging

Items are shipped in a polymailer. Earrings come in a brown kraft bag. The bag is stamped with my logo. Bulk orders are placed business cards, inside a clear bag.

 

Gift boxes are available by request. I will fit as many pairs as I can in each box. If you need separate boxes for each item, you will be charged a small fee per box via paypal invoice. If invoice is not paid before shipping window closes, items will be shipped altogether in a single box.

 

Sizing

Measurements listed in item listings are the length of the actual leather piece. Add approximately 3/4 inch for earring hook.

 

Replacements

I will do my best to replace lost earrings. If you are not able to get a replacement, I suggest holding on to your extras for our annual Earth Day Trade In event.

Replacement earrings are $5

Please contact me via the contact page before ordering a replacement, to ensure your earring material is in stock.

Replacement backs are 10 for $1